Frequently Asked Questions

What is Colton Lane?

CL is a premier curated shopping experience for the discerning buyer

Returns and Replacements
What is your Return Policy?

Please inspect products upon receipt of your delivery. For shipments showing significant exterior damage, please refuse the shipment and have the carrier return it. If you receive a damaged product, CL will replace the product or refund your purchase price and all shipping charges if CL is notified no later than 14 days following receipt of goods. Requests for a return or refund past 14 business days will not be honored by CL unless authorized by CL in writing. Certain products returned to CL within 14 business days of receipt in an unused and re-saleable condition and in the original boxing are eligible for a refund less original and return-to CL shipping fees, which will be deducted from your credit. To calculate your credit due, items shipped “free freight” which are returned by you will have the original outbound freight recalculated and added to your inbound CL freight. Note Final sale, Last Call, Custom items, CL services or Broker connect products or services are not eligible for return or refund. Credits for returns accepted by CL will be issued a refund to the original method of payment.

How do I return an item?

Within 14 business days, please contact [email protected]. Please email a short description of the return and a CL representative will assist you with 24-48 hours. In the event email is not accessible, call toll free 855-997-7977. Please note returns are not accepted after 14 business days.

My item arrived Damaged/Defective

Please follow the Return Policy listed above

I received an incomplete order

Your shipment may come from multiple ship from points and at different times. To check the balance of your order please email [email protected] or call toll free 855-997-7977

 I received the wrong item/check status of my order/track a package

Contact CL at [email protected] or toll free 855-997-7977

General FAQ's
What countries do you ship to?

Continental United States Only

Do you have any store locations?

There are no physical Colton Lane locations

When can I expect delivery?

UPS shipments are typically 7-14 business days, freight deliveries are 14-28 days

What payment methods do you accept?

Visa, MasterCard, Amex